Bq33 Privacy Policy — How Your Information Is Protected

We are fully committed to protecting the privacy of all bq33.win website and mobile application users. This Privacy Policy explains what data bq33 collects, why it is collected, how it is used, and what measures we take to keep your information secure.

This Privacy Policy applies automatically whenever you register on the bq33 platform or use any of our services. Please read it carefully before you begin.

Bq33 only collects information that is necessary for delivering services, maintaining security, and meeting legal obligations. We collect three types of data:

We never store your password, full bank account number, or card number directly on our servers. All sensitive payment information is always stored in encrypted and tokenized form.

Bq33 uses collected data solely for defined purposes. No information is sold to advertising companies or used for unrelated purposes. We use your data for the following:

• To create and manage your account and verify your identity.
• To process all financial transactions, including deposits and withdrawals.
• To detect suspicious activity and prevent fraud.
• To fulfill legal and regulatory obligations.
• To provide customer support and resolve complaints.
• For analytical purposes to improve platform services and develop new features.
• To monitor user experience under the Responsible Gaming program.
• To send notifications about promotional offers and bonuses (where consent has been given).

Bq33 never sells, rents, or trades your personal data. However, limited information may be shared in specific circumstances:

• Payment Processor: Required information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Service: Trusted third-party verification services may be used for the KYC process.
• Law Enforcement: Disclosure of information is mandatory when required by a court order or government directive.
• Anti-Money Laundering: Reports may need to be filed with regulatory authorities to prevent financial crime.
• Technology Partners: Technology service providers supporting platform operations work under strict confidentiality agreements.

Bq33 uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Bq33 follows the highest industry standards to keep your data secure. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmissions on the website and app are secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): OTP-based two-factor authentication for an added layer of account security.
• Firewall & DDoS Protection: Advanced firewall and active cyber attack prevention systems are in place.
• Regular Security Audits: An independent team of third-party experts regularly audits our security systems.
• Data Masking: Sensitive information such as mobile numbers and ID numbers is displayed with partial masking.
• Access Controls: Only authorized personnel may access user data, and only to the extent necessary.

Every registered user on bq33 has specific rights over their own data. We fully respect and uphold those rights:

• Right to Access: You may request a copy of the data we hold about you at any time.
• Right to Rectification: You may request that incorrect or outdated information be updated or corrected.
• Right to Erasure: You may request deletion of your data in certain circumstances (though some data may be retained for legal reasons).
• Right to Restrict Processing: You may request a temporary restriction on the processing of your data in certain circumstances.
• Right to Portability: You can receive your data in a structured, machine-readable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

To exercise any of the above rights, please contact us through our support channels. We will respond within 30 days of receiving your request.

Bq33 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations:

• All personal data is retained for as long as the account remains active.
• Financial transaction records are kept for a minimum of 5 years after account closure, as required by law.
• KYC documents are retained for 5 years after account closure.
• Log files and technical data are generally deleted after 12 months.
• Contact information is removed immediately after marketing consent is withdrawn.

Bq33 strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

Bq33 may update or amend this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.